Privacy Policy

Last Updated: March 2026

At Tru Experience, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

Personal Information You Provide:
Name, email address, phone number, billing address, and payment details (processed securely via third-party providers; we do not store full card numbers). This may also include information submitted through enrollment forms or customer support inquiries.

Automatically Collected Information:
IP address, browser type, device information, pages visited, and usage data collected via cookies and analytics tools.

Third-Party Information:
If you log in through a third-party service (e.g., Google), we may receive basic profile information.

2. How We Use Your Information

We use your information strictly for transactional and service-related purposes, including:

Processing enrollments and account registration

Delivering course access and related services

Sending transactional communications (account notifications, course updates, reminders, and support responses)

Providing customer support

Maintaining and improving our services

Complying with legal and regulatory obligations

We do not send unsolicited marketing text messages.

3. SMS/Text Messaging Program

Tru Experience uses SMS messaging strictly for transactional and customer care purposes.

Types of Messages You May Receive:

Account and enrollment confirmations

Course access instructions and reminders

Customer support responses

Service-related notifications

Opt-In:
Users opt in to receive SMS messages by providing their phone number through enrollment forms, account registration, or direct communication with Tru Experience. Consent is obtained prior to sending messages.

Message Frequency:
Message frequency varies based on user activity and engagement with our services.

Opt-Out:
You may opt out at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications.

Help:
Reply HELP for assistance or contact us at [email protected].

Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier.

4. Sharing Your Information

We only share information as necessary to operate our services:

With payment processors (e.g., Stripe) for secure transactions

With course delivery platforms (e.g., LMS providers)

With service providers (hosting, email delivery, customer support) under strict confidentiality agreements

When required by law or to protect legal rights

Required Disclosure (A2P Compliance):
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement industry-standard security measures, including encryption and secure data storage. However, no system is completely secure, and users are responsible for safeguarding their login credentials.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data

Opt out of communications where applicable

To make a request, contact: [email protected]

We will respond within applicable legal timeframes.

7. Cookies and Tracking

We use cookies and similar technologies for essential site functionality and analytics. You may control cookie settings through your browser.

8. Children’s Privacy

Our services are not intended for individuals under 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about this Privacy Policy:

Email: [email protected]
Address: Heber, Utah 84032